Privacy policy

Most recently updated: May 20, 2026

RajaEmas runs this storefront and web platform, which encompasses all associated data, material, functions, instruments, merchandise, and provisions, to supply you, our patron, with a tailored retail journey (the "Services"). RajaEmas is supported by Shopify, allowing us to deliver these Services to you. This Privacy Policy details the ways we gather, utilize, and share your personal data whenever you browse, employ, or execute a purchase or other dealing via the Services or otherwise engage with us. Should any contradiction arise between our Terms of Service and this Privacy Policy, this Privacy Policy will govern regarding the compilation, handling, and sharing of your personal data.

Kindly review this Privacy Policy thoughtfully. By utilizing and navigating any of the Services, you confirm that you have examined this Privacy Policy and comprehend the gathering, application, and sharing of your data as outlined herein.

Personal Data We Gather or Handle

When utilizing the phrase "personal information," we mean data that points to or could reasonably be connected to you or another individual. Personal data excludes details amassed anonymously or that has been stripped of identifying factors, so it cannot point to or logically be tied to you. We may compile or handle the subsequent classes of personal data, along with deductions made from this personal data, based on your interaction with the Services, your location, and as authorized or mandated by relevant laws:

  • Contact information comprising your name, home address, payment address, delivery address, telephone number, and email address.
  • Financial details encompassing credit card, debit card, and bank account numbers, payment card data, financial account details, deal specifics, method of payment, payment verification, and additional payment specifics.
  • Account details including your username, password, security queries, options, and configurations.
  • Transaction details containing the products you browse, place in your shopping bag, save to your wishlist, or buy, send back, swap, or void, as well as your previous transactions.
  • Interactions with us covering the details you share in conversations with us, such as when submitting a consumer support question.
  • Device details comprising data concerning your hardware, internet browser, or network link, your IP address, and other distinct identifiers.
  • Usage data encompassing details about your engagement with the Services, such as how and when you connect with or browse the Services.

Sources of Personal Data

We might obtain personal data from the subsequent origins:

  • Directly from you such as when establishing an account, browsing or utilizing the Services, interacting with us, or otherwise sharing your personal data with us;
  • Automatically via the Services including from your hardware when using our goods or provisions or browsing our sites, and through the application of cookies and similar tracking technologies;
  • From our service vendors such as when we employ them to activate particular technologies and when they gather or handle your personal data on our behalf;
  • From our affiliates or other external parties.

How We Utilize Your Personal Data

Based on your engagement with us or which of the Services you utilize, we might employ personal data for the following objectives:

  • Provide, Customize, and Enhance the Services. We employ your personal data to supply you with the Services, such as to execute our agreement with you, to handle your payments, to complete your orders, to recall your choices and products of interest, to send you alerts concerning your account, to handle purchases, returns, swaps, or other deals, to establish, preserve, and otherwise oversee your account, to organize delivery, to aid any returns and swaps, to allow you to publish reviews, and to build a tailored retail experience for you, like suggesting items connected to your purchases. This might involve utilizing your personal data to better customize and enhance the Services.
  • Marketing and Promotions. We utilize your personal data for marketing and promotional aims, like sending marketing, advertising, and promotional messages via email, SMS, or physical mail, and to display online advertisements for goods or provisions on the Services or other websites, which may be based on items you earlier bought or placed in your shopping bag and other activities on the Services.
  • Security and Fraud Deterrence. We employ your personal data to verify your account, to supply a safe payment and retail experience, to identify, investigate, or react to potential fraudulent, unlawful, hazardous, or malicious acts, to safeguard public security, and to protect our services. Should you elect to use the Services and register an account, you hold the responsibility for keeping your account login details secure. We strongly advise that you avoid sharing your username, password, or other login specifics with anyone else.
  • Interacting with You. We utilize your personal data to offer customer assistance, to be attentive to you, to supply efficient services to you, and to preserve our commercial relationship with you.
  • Legal Obligations. We employ your personal data to conform with applicable laws or answer valid legal procedures, including requests from law enforcement or public authorities, to probe or join in civil discovery, prospective or real lawsuits, or other confrontational legal actions, and to uphold or investigate suspected breaches of our terms or rules.

How We Share Personal Data

Under specific conditions, we might reveal your personal data to external parties for legitimate purposes under this Privacy Policy. These conditions might include:

  • With Shopify, suppliers, and other external parties who execute services on our behalf (for instance IT administration, payment handling, data analysis, customer support, cloud hosting, order completion, and delivery).
  • With commercial and marketing affiliates to supply marketing services and promote to you. For instance, we utilize Shopify to back personalized advertising with third-party tools based on your web activity across varied vendors and sites. Our commercial and marketing affiliates will utilize your data following their own privacy statements. Depending on your location, you might possess the right to instruct us not to share your information to present targeted advertisements and marketing based on your web activity with different vendors and sites.
  • When you instruct, ask us, or otherwise agree to our revealing of particular information to external parties, like to deliver products to you or via your use of social media plugins or login connections.
  • With our subsidiaries or otherwise inside our corporate entity.
  • Relating to a commercial transaction like a merger or insolvency, to conform with any applicable legal duties (including answering subpoenas, search warrants, and comparable requests), to uphold any applicable terms of service or rules, and to guard or defend the Services, our privileges, and the privileges of our users or other individuals.

Connection with Shopify

The Services are supported by Shopify, which gathers and handles personal data concerning your access to and utilization of the Services to supply and enhance the Services for you. Data you enter into the Services will be transferred to and shared with Shopify in addition to external parties that might be situated in nations aside from where you live, to supply and enhance the Services for you. Furthermore, to assist in protecting, expanding, and improving our operations, we employ certain Shopify advanced features that integrate data and details acquired from your engagements with our Store, along with other vendors and with Shopify. To offer these advanced features, Shopify might utilize personal data gathered concerning your engagements with our store, along with other vendors, and with Shopify. Under these conditions, Shopify holds responsibility for the handling of your personal data, including for reacting to your requests to apply your rights over the utilization of your personal data for these objectives. To discover more about how Shopify utilizes your personal data and any rights you might possess, you can visit the Shopify Consumer Privacy Policy. Based on your location, you might exercise particular rights concerning your personal data here Shopify Privacy Portal Link.

External Websites and Hyperlinks

The Services might offer hyperlinks to sites or other web platforms managed by external parties. Should you click hyperlinks to sites not partnered with or controlled by us, you ought to review their privacy and security guidelines and other conditions and terms. We make no guarantees and are not accountable for the privacy or security of these sites, encompassing the correctness, wholeness, or dependability of data discovered on these sites. Data you supply on public or semi-public spaces, including data you distribute on third-party social networking platforms might also be visible to other consumers of the Services and/or users of those third-party platforms with no limit as to its application by us or by an external party. Our provision of such hyperlinks does not, on its own, suggest any approval of the material on these platforms or of their proprietors or operators, unless indicated on the Services.

Information from Minors

The Services are not designed to be employed by minors, and we do not deliberately gather any personal data concerning children under the age of majority in your location. Should you be the parent or guardian of a minor who has supplied us with their personal data, you might reach out to us employing the contact details given below to ask that it be removed. As of the Effective Date of this Privacy Policy, we do not possess actual knowledge that we "share" or "sell" (as those expressions are defined in relevant law) personal data of persons under 16 years of age.

Protection and Storage of Your Data

Please note that no security procedures are flawless or unbreakable, and we cannot guarantee "perfect security." Furthermore, any data you transmit to us might not be safe during transmission. We advise that you avoid employing unsecured channels to convey sensitive or confidential data to us.

The duration we store your personal data relies on varied factors, like whether we require the data to manage your account, to offer you Services, conform to legal obligations, settle arguments, or uphold other relevant contracts and rules.

Your Privileges and Options

Based on your location, you might possess some or all of the rights itemized below regarding your personal data. Nonetheless, these rights are not absolute, might apply solely in particular situations, and, in specific cases, we might reject your request as allowed by law.

  • Right to Access / Know. You might possess a right to ask for access to the personal data we store concerning you.
  • Right to Delete. You might possess a right to ask that we erase the personal data we maintain concerning you.
  • Right to Correct. You might possess a right to ask that we amend incorrect personal data we maintain concerning you.
  • Right of Portability. You might possess a right to get a copy of the personal data we store concerning you and to ask that we send it to an external party, in particular situations and with specific exceptions.
  • Controlling Communication Choices. We might send you marketing emails, and you might withdraw from receiving these at any moment by employing the unsubscribe feature presented in our emails to you. Should you opt out, we might still send you non-marketing emails, like those concerning your account or purchases you have executed.

You might employ any of these rights where designated on the Services or by reaching out to us employing the contact details supplied below. To discover more about how Shopify utilizes your personal data and any rights you might possess, including rights linked to data handled by Shopify, you can visit https://privacy.shopify.com/en.

We will not penalize you for employing any of these rights. We might have to confirm your identity prior to processing your requests, as allowed or demanded under relevant law. Following relevant laws, you might appoint an authorized representative to place requests on your behalf to employ your rights. Before receiving such a request from a representative, we will demand that the representative supply evidence you have permitted them to act on your behalf, and we might require you to confirm your identity directly with us. We will answer your request promptly as demanded under relevant law.

Grievances

Should you possess grievances concerning how we handle your personal data, kindly reach out to us employing the contact details supplied below. Based on your location, you might possess the right to contest our choice by reaching out to us employing the contact details detailed below, or submit your grievance to your regional data protection agency.

Cross-Border Transfers

Kindly note that we might transfer, keep, and handle your personal data outside the nation you reside in.

Should we transfer your personal data outside the European Economic Area or the United Kingdom, we will depend on accepted transfer structures like the European Commission's Standard Contractual Clauses, or any matching contracts distributed by the relevant authorized agency of the UK, as applicable, unless the data transfer is to a nation that has been decided to offer a sufficient degree of protection.

Modifications to This Privacy Policy

We might revise this Privacy Policy periodically, including to indicate alterations to our procedures or for other operational, legal, or statutory motives. We will publish the updated Privacy Policy on this site, revise the "Last updated" date, and supply notice as demanded by relevant law.

Reach Out

If you possess any queries regarding our privacy procedures or this Privacy Policy, or if you wish to employ any of the rights accessible to you, kindly call or email us at [email protected] or write to us at Gold Souk, Deira, Dubai, United Arab Emirates